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Privacy Policy

Last Updated: January 2025

1. Introduction

echoesofmalaysia.com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

2.1 Personal Data

Personally identifiable information, such as your name, email address, telephone number, and other information you voluntarily provide when you book studio sessions, subscribe to newsletters, or contact us through our website.

2.2 Financial Data

Financial information related to payment methods when you book studio time or purchase our services. All payment processing is handled securely through third-party payment processors, and we do not store complete credit card information on our servers.

2.3 Technical Data

Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, referring pages, and the pages you view on our site.

2.4 Communication Data

Information from your correspondence with us, including emails, phone calls, and messages sent through our contact forms or social media channels.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Process studio bookings and manage your recording sessions
  • Send you confirmations, invoices, and service-related communications
  • Respond to your inquiries and provide customer support
  • Improve our website, services, and customer experience
  • Send you promotional materials, newsletters, and updates (with your consent)
  • Monitor and analyze usage patterns and trends
  • Prevent fraudulent activities and ensure security
  • Comply with legal obligations and resolve disputes

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, email delivery, hosting services, analytics, and customer support.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing under certain conditions
  • Objection: Object to our processing of your personal data
  • Portability: Request transfer of your data to another organization

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@echoesofmalaysia.com

Phone: +60 3-2123 4567

Website: echoesofmalaysia.com

© 2025. echoesofmalaysia.com. All rights reserved.